Terms and Conditions

Our commitment is to provide quality services in Peru, so we recommend that you read our terms and conditions of service.

Reservations

By making a reservation, you expressly confirm that you understand and accept our reservation, payment, liability, and cancellation policies.

Reservations must be made well in advance. This will allow us to reserve the airline tickets, hotels, and services necessary for a pleasant stay in our country.

The reservation is considered confirmed upon making the corresponding 60% payment, and the difference must be paid 5 days before the scheduled tour.

All reservations must be confirmed in writing and/or through our website.

Reservations for services must be made through our sales channels:

• e-Mail: reservas@eurostravel.pe
• Whatsapp: +51 920 748 455

Foreign students must be duly accredited as such (subject to student regulations).
Guests must have a valid passport to enter our country. Their passport must be valid for six months from the date of entry to Peru.

All reservations must include the following information about the guest or group:

• Full name and surname
• Nationality
• Passport or ID number
• Date of birth
• Dietary restrictions (allergies, intolerances to certain products, vegans, vegetarians, etc.), if applicable
• Airline reservation code if the passenger makes the reservation independently or through an agency external to Euro's Travel Group.

Rates

The quoted rates will remain valid as long as they have been booked and confirmed at the time.
Our rates are expressed in US dollars (USD) and soles.

We accept Visa and MasterCard credit/debit cards to pay for your reservation. If you don't have one of these cards, you can also pay by bank transfer or deposit. Euro's Travel Group will not be responsible for any additional charges incurred by these transfers.

Discounted rates for children will apply based on the child's age and the service booked.

Payment Methods

Aceptamos pagos de manera virtual y en nuestro local físico con las siguientes tarjetas: Visa, Mastercard, American Express.

También aceptamos pagos a través de los agentes Wester Union y Depósitos a través de Transferencia Bancaria.

Cancellation policies

Tomar en cuenta nuestra definición de tamaño de grupo:

• Individuales o FIT´s: Hasta 7 personas
  
• Grupo: 8 a más personas.

En caso de cancelación por parte del cliente con más de 40 días antes de la salida para un viaje privado, y más de 60 días antes de la salida para un viaje grupal, se le reembolsará el depósito completo pagado, menos USD 25.00 por gastos de administración por persona (las tarifas bancarias por transacción también serán asumidas por el cliente).

En caso de cancelación por parte del cliente entre 40 y 21 días antes de la salida para un viaje privado, y entre 59 y 31 días antes de la salida para un viaje en grupo, Euro's Travel Group reembolsara el 70% del valor total del servicio (las transacciones bancarias serán asumidas por el cliente).

En caso de cancelación por parte del cliente entre 20 y 10 días antes de la salida para un viaje privado, y entre 30 y 15 días antes de la salida para un viaje en grupo, Euro's Travel Group reembolsara el 50% del valor total del servicio. (las transacciones bancarias serán asumidas por el cliente).

En caso de cancelación por parte del cliente entre 9 y 3 días antes de la salida para un viaje privado, y entre 14 y 3 días antes de la salida para un viaje en grupo, Euro's Travel Group reembolsara el 30% del valor total del servicio. (las transacciones bancarias serán asumidas por el cliente).

La cancelación por su parte del cliente con menos de 2 días antes de la salida, no habrá opción a reembolso. En caso haya retraso del vuelo, nosotros proveeremos las facilidades para continuar con el programa de viaje, sin embargo, los cargos extra que se generen por transporte, alimentación, hospedaje, etc. Serán asumidos por el cliente.

Las cancelaciones y pedidos de reembolso deberán realizarse vía e-mail por la persona que realizo la reserva. Se responderá la solicitud en días laborables.

Si los servicios contratados con Euro's Travel Group incluye reserva de hoteles y el viaje es cancelado por el cliente. Los reembolsos, cambios y/o penalidades están sujetas a las políticas del hotel.

La no presentación del cliente al servicio programado dará lugar a la pérdida total del servicio contratado sin derecho a devolución alguna.

Asímismo, la anulación o retiro del o de los servicios contratados durante el viaje, no tendrá derecho a devolución alguna.

Algunos servicios se pueden interrumpir o pueden ser cancelados debido a condiciones climáticas. En este caso, ningún reembolso será otorgado como resultado de estas interrupciones o cancelaciones ajenas a nuestro control.

Disclaimer

You release Euro's Travel Group from any liability for any failure or non-compliance by the airlines.

Euro's Travel Group will not be responsible, and you release this site from all liability, with respect to:

The accuracy of the photographs shown on the website, as they are representative only and do not guarantee that upon arrival everything will be exactly as seen and/or described on the website.

The star ratings assigned to hotels and services, as these are based on the interpretation of Euro's Travel Group and/or service providers; and may differ from the ratings reported elsewhere.

The descriptions of the various services advertised are updated by Euro's Travel Group constantly and to the best of its knowledge and belief, but do not guarantee that everything will be exactly as it is upon arrival.

Any failure on your part due to failure to obtain the required travel documentation, such as passports, visas, or certificates.

Any failure to comply with travel instructions, including, but not limited to, airport departure times, hotel check-in and check-out times and dates, or the terms and conditions and/or policies of direct service providers. Euro's Travel Group assumes no liability, and you release this agency from all liability, as well as from any claims, costs, expenses, or losses you may suffer; including any personal or third-party injuries, accidents or death, damage to personal belongings, loss of enjoyment, anger, disappointment, distress, or frustration, whether mental or physical.

Despite constant website updates, there is a possibility that some prices may have expired or may be due to erroneous information. If the correct price is lower than the quoted amount, Euro's Travel Group will apply the lower amount.